We have a 14-day return policy, which means you have 14 days after receiving
your item to request a return.
To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase.
To start a return, you can contact us at roohi.homedecor@gmail.com. If your
return is accepted, we’ll send you a return shipping label, as well as instructions
on how and where to send your package. Items sent back to us without first
requesting a return will not be accepted. You will need to pay for your own
return shipping.
You can always contact us for any return question at
roohi.homedecor@gmail.com.
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method. Please remember it can take some
time for your bank or credit card company to process and post the refund too.